What our Customers say...

Water Damage Testimonials

So far, 5 stars to SERVPRO of Patchogue, specifically Avery, Bill, Sean, Sal, and Eileen, who quickly took care of scheduling everything. They were all professional, polite, and answered questions when asked. Bill, Sean and Sal were careful with removing the water damaged materials and setting up the drying machines, then cleaned the floors, etc., of any dust on their way out. They explained the process and worked quickly to get it done. I am hopeful that the remainder of the process of working with them will go just as smoothly!

This company provided excellent service. The workmen were real pros and everything was done neatly and with great skills. Communication was great. Every question answered, supplies were the best quality and the workmanship was perfect. The owner of the company who supervised the work was in constant contact, the crew worked skillfully and the staff was consistently attentive. We could not have had a better experience.

Thank you so much to SERVPRO for the immediate response and quality work. Rich and his crew came so quickly and assessed the problem. The cleanup was done very efficiently, and it look liked nothing had happened when they were finished.

SERVPRO was very professional & explained everything regarding the job. I was very satisfied

SERVPRO was fantastic! So knowledgeable & accommodating. I was basically on my own with the entire process as my husband is quite ill. For me, I believe SERVPRO went above &beyond to make this very stressful experience as easy as possible. Rich Delfino & his teams were polite, respectful, and clean. also patient with my many questions. I hope I never have another claim issue, but if I do, I would definitely contact SERVPRO. 

Everyone at the company was Professional, courteous, and understanding. Would not hesitate to recommend SERVPRO

When a pipe burst and flooded my living room and bedroom, and caused damage to my basement in May, I was beside myself with panic!!!!!  I live in a spanking brand-new condo which I had moved into only a year prior to this horror!!!   Thankfully, my insurance adjuster recommended SERVPRO of Patchogue.  Much to my delight, Rich Delfino, my Knight in Shining Armor, arrived to assess the damage and saved my sanity!!!!!!!  He was professional, friendly, reassuring, and extremely knowledgeable in the work that needed to be done to return my home to normal!!!  In no time at all, he assigned a magician to take care of things!!!  One would NEVER know that there had been water damage in my bedroom and basement.   KUDOS to Rich and the team at SERVPRO of Patchogue for taking care of things!!!!!!!!  Why can't I give you 10 stars?????????

" Mark was very efficient, paid attention to details, answered all our questions. Thank you! "

Omg these guys are the BEST! My mom had a flooded kitchen that she thought she cleaned up.. ended up in the hospital a few days later and it wasn’t till she got home that I realized her basement had a lot more damage! State Farm sent SERVPRO over, and Richie, Mark and their team made a lousy situation not so bad.. they took care of drying out the kitchen and basement, always updated me on what was happening and made my mom feel better… she’s 92 and trying to get back on her feet but these guys talked to her and she felt she could trust them… they cleaned up beautifully and now we’re on to the rebuild… any type of water damage, call these guys! Rich and Mark Delfino, SERVPRO!

Hands down the best team of people to have on your side in your time of need. My kitchen flooded and we had multiple plumbers tell us it was a slab leak. Not only did Rich, Mark, and their team come in and clean up the water and damage, they actually discovered the true cause saving me thousands of dollars of unnecessary work. I received calls daily to check up on the progress and ask if we needed any further assistance. I wouldn't recommend anyone other than SERVPRO of Patchogue for a job.

"Could not ask for a better experience following a disaster on our home. Entire partially finished full basement with three inches of water throughout. SERVPRO recommended by our oil co. They showed up within the hour with a large crew and equipment, sucked up all the water and immediately began removing all items that had been sitting in water. They had to do this going up and down interior stairs multiple times, not one complaint. Removed ruined laminate flooring. Drying fans put in place, when they were satisfied dry enough they sprayed mold preventative over all. Stored all salvageable item in large steel container they placed in our driveway, and worked closely with our Insurance co. so everything was covered. Everyone of them from the people in the office, and the numerous crew people, SO NICE! Really gave us peace of mind! Loved the two ladies who were on site to direct the remediation! HIGHLY RECOMMEND!!!"

"The crew at SERVPRO OF Patchogue was excellent. Mark and his crew were great. John was very informative. Excellent experience during a terrible time."

"They were the nicest people to work with. Mark and his crew were very professional and friendly. Mark took care of my house like it was his own. Would recommend them in a heartbeat."

"If you are ever in need of a clean-up/restoration company (and I hope you don't!) SERVPRO of Patchogue is the only company you should contact. Their service was not only outstanding, the technicians are knowledgeable, courteous and beyond helpful! Would recommend them every time!!"

"I found the entire crew to be polite and kept me informed of their progress.  They are a credit to your firm and company."

"We recently had a major leak that affected our basement and den. We immediately called SERVPRO of Patchogue due to their excellent reputation. They handled the cleanup and repair with professionalism and in a timely manner. The areas affected came out looking as good as new. We would strongly recommend this company to anyone."

Another 5 Star Review!

"They showed up less than 2 hours after they were called. Every part of the process was explained in detail. They were quick, clean, and courteous."

"From the moment the company was called after I discovered fresh water stains on my ceiling to the completed cleanup, they made every task so seamless. I was able to go about my daily business as they trudged forward. They showed up as committed and contacted me to relay time changes. They did an amazing job on removing all debris leaving all effected rooms spotless. SERVPRO of Patchogue works like a well oiled machine in the most professional way! Would recommend them without a doubt."

SERVPRO of Patchogue recently helped our family in Manorville with some water damage and mitigation. They are amazing at their job, professional, courteous and do what they say they are going to do in a timely manner! They helped us navigate some water damage and helped us every step of the way...mitigation and then working with storing the contents of our house to allow for new wood floors and work to be performed by contractors. My insurance company said they would be very good at what they do, it turned out they are that and more! Thanks to all the staff and we appreciate you helping us with this unexpected issue. Working with professionals pays off in less stress! Great job!

A wonderful team of professionals, they were very thorough, highly-skilled, polite, and exceptional at their job. I highly recommend this company.

5 stars!!!

I recently had water damage in my home. When SERVPRO of Patchogue came in they evaluated the situation and immediately did what they had to do to prevent further damage. They had all the equipment needed to dry all the areas affected by the leak. The owner was very knowledgeable and the crew was quick and neat. I would recommend them in a minute.

I was extremely impressed with the service that I received. If any of my acquaintances run into this problem I would definitely recommend SERVPRO. 

I can't say enough positive things about my experience with SERVPRO of Patchogue

SERVPRO of Patchogue is absolutely phenomenal! Not only were we faced with one of the most stressful times of our lives with COVID-19, we suffered a pipe break in our slab resulting in extreme water damage throughout our kitchen and first floor. SERVPRO was amazing. The crew responded immediately and acted with such professionalism and care while maintaining the proper protocol during this unprecedented time. We were so extremely happy with the service from the entire crew and staff. They clearly take pride in their work. Rich and Shannon treat you like you are part of the family! For what could have been the worst experience of our lives, SERVPRO of Patchogue went above and beyond to make this most difficult situation a simple one. I can’t say enough about this company. Highly recommended!

What an amazing company! We had water damage on 3 floors, which included walls and ceilings being compromised. The first person who came in was Mark, who just took control and made us feel like an overwhelming situation was going to be easily handled and taken care of. The crew was phenomenal. Very professional and courteous. It was quite a large crew and they all worked with such precision and in such a timely manner. We were so pleased with the outcome. Great work!! Mark treated us with such respect and we felt a though we weren't  dealing with a company but but someone who just had our best interest at heart. He was very personable, thorough and took pride every aspect of his job. We were treated like friends and I would highly recommend SERVPRO of Patchogue. So happy with the end results.

Rich Delfino and the entire SERVPRO of Patchogue team were of great assistance to our recent sewage clog damages. There were in regular communication and set expectations that were met or exceeded. They were prompt and kept to the schedule that they advised. They were friendly and responsive throughout the entire process. We highly recommend that you use the SERVPRO of Patchogue team.

SERVPRO of Patchogue came to my rescue! They were prompt and efficient. I highly recommend using them! - Chambers Family

SERVPRO of Patchogue did a great job for us after we came home from vacation to a flooded house. They arrived within a couple of hours of our call and set up fans and drying equipment right away. Mark came everyday, was on top of everything and worked closely with our insurance adjuster to document the water damage. They did a great job mitigating the damage and ensuring that we didn’t end up with any mold issues. Highly recommend!

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I cannot express how thankful I am that SERVPRO of Patchogue was a recommended vendor with my insurance company. As soon as I was done with my phone call to insurance, the team from SERVPRO was at my home within an hour. They were on time, knowledgeable, and calmed my nerves (and tears) that everything was going to be ok. Their slogan, "Like it never even happened." is 100% the truth! Joe, Laura, and their team have just been amazing. The flood in my basement occurred while my husband was away for a week long business trip. I have a 1 year old and a 3 year old, so you can imagine the stress I was dealing with. They moved every bit of furniture down in my basement, the flooring, and any damaged items. They bagged up the rotted ergo flooring, as well as the wet carpet. They came back three days later to go over the packaging portion of this process, while explaining every step and reassuring me that everything will be fine! I have been spreading the word to my family, friends, and co-workers about the wonderful service of this company! These workers deserve something other than this review because they are WONDERFUL! Thank you so much for being professional, punctual, and kind.

After having a flood that poured down from the upstairs through the main level down to my basement I needed someone I could really rely on. My husband and I decided to call SERVPRO of Patchogue. Rich and his crew came in and took all our worry away. He answered all of our questions with confidence and cleaned up my flood like it was his own house. Rich and his crew made a terrible experience a lot easier on us, he and his crew are super clean and efficient. We couldn’t have asked for more. Honestly if disaster strikes your house I highly recommend this company.

We called SERVPRO of Patchogue to help us remove the water in our basement after the water heater exploded! Rich and his team were so helpful and understanding through every step of the process. They were even able dry and save our items that were being stored in the basement. We cannot thank SERVPRO of Patchogue enough for helping us in our time of need! Definitely a 5 Star company and would highly recommend to all my friends and family.

Very, very nice people to work with, they did a great job!  I was very impressed with Shannon and her team how they packed up and removed all my stuff! Great job also with the remediation!

SERVPRO of Patchogue "SAVED THE DAY" when it came to our unfortunate situation! After our own Homeowner's Insurance Company called up and sent in (an unnamed) "Clean-Up" company to our home...(which was a nightmare of an experience), we ultimately had no choice but to have another company come in to try and rectify the horrible mess we were left with... In came Dan, a confident and sympathetic gentleman, from the "SERVPRO of Patchogue". He assessed all of our damages and what was going to be required of his team when they got here. He explained everything, "IN DETAIL", about what the services would entail, leaving us with no questions or doubts. When the team arrived, they were all extremely friendly, courteous and polite. Since this was taking place in our basement, there were MANY TRIPS up and down the stairs, carrying furniture, large items and boxes. The team was extremely careful with everything and very mindful of trying to keep the floor covered and clean. This all took place during the hottest and most humid days of this Summer (85* to 90*+). We made sure we had cold bottles of water and plenty of iced cold lemonade and iced tea on hand, but, getting this team to take breaks didn't happen too often. We are incredibly happy with the service provided by this team, led by the Crew Chief Joe, and the very friendly office staff we spoke with on the phone (They really actually get your information and messages that you leave for someone correct...because they care)! So, if you're going to call a company... CALL "SERVPRO OF PATCHOGUE" and if your insurance company is calling for you, DON'T BE FOOLED... DEMAND "SERVPRO OF PATCHOGUE"!After all, you pay for the insurance policy!

Joe and I would like to thank you, Mark, and your entire team for your help.  You made an extremely difficult time for us easier by knowing our home and our belongings were so cared for.  In addition, Jose and his crew did an outstanding job cleaning the house post construction.  We are so very grateful to all of you.

We recently had the dreaded flooded basement, cause by last Fridays rain !! Although our insurance put us in touch with SERVPRO, they would not cover any damage. By the time we contacted SERVPRO it was about 5:30pm Friday. Melanie answered the phone immediately, she already left the office and was shopping for her family. She left the store and was at our home within 15 minutes. I was extremely suprised by her compassion, I wasn't expecting that. Her expertise I was, and boy did she deliver!!! She assessed the damage and went to work, explaning everything as she went along. Soon Tom arrived with the dehumidifiers and air movers. He too, was just a knowledgeable, nice caring person. They were fine with letting my husband doing the rip out himself. By 7:00 everything was in place. Everything they predicted would happen in the next few days, happened exactly as they said! Tom came and checked our moisture levels 2 more times. Melanie tried with our insurance company and called us to check on our progress. Finally, they worked with us with the price, knowing we weren't getting reimbursed from the insurance and we'll have a hefty cost replacing our floors and walls. I really hope we never need their help again, but, if we do they will be the first people we call !

Cant say enough about this team. We recently had a flood in our house (surprise!) and Tom, Melanie and team came to the rescue. They where friendly, fast and efficient and explained everything. They did all of the work for us! In a time like this when you just get sideswiped, it was really refreshing to have a company like this come in and help. It's not wonder every star on FB is a 5 star!

After coming home to a flood in my basement Melanie and her crew made my nightmare go away. The crew were all professional and respectful. I was dealing with this by myself and they were both helpful and patient with my questions. I would recommend them in a heartbeat. Thank you!

I wanted to let you know that I am very pleased with the excellent and professional work you and your employees did in cleaning out and restoring our condo after the pipe burst.  I would like to thank you for being on site the whole step of the way going out of your way to make sure everything was done perfectly and to my satisfaction. I would highly recommend SERVPRO of Patchogue to anyone who is unfortunate enough to have to go through this.  Your compassion is outstanding.

Polite, professional, and thorough service. If I would ever need this type of service again, my first call would be to these folks.

I am writing this to advise on what a great experience I had with Laura and her team on 9/9/14. This was one of the toughest experiences I had to go through thus far in life. A lot of memories were lost, but Laura was there with compassion, patience and even gave me a hug when I had a crying moment. I really wanted to let you know what a valuable person and team you have.