What our Customers say...

Fire Damage Testimonials

There are not enough words to praise the excellence and quality of service provided to us by SERVPRO of Patchogue during this difficult time in dealing with the clean up after the fire in our home. Their kindness and compassion and concern for us and our belongings could not have been more obvious. As far as we are concerned, SERVPRO is an award winning service and no other can surpass them.

"Amazing! People don't usually write reviews for a great job only a bad one. SERVPRO of Patchogue was absolutely Amazing. They came at a terrible and emotional time for my family. They were professional, and sympathetic. Rich, Marc and crew came on time and did a great job cleaning the soot all around the house. They went above and beyond helping with all my questions and concern. They gave recommendations for people to complete rebuilding. Every single employee was honest and professional at all times. I will forever be grateful to SERVPRO of Patchogue. Thank you, Thank you, Thank you!"

SERVPRO of PATCHOGUE was a godsend. My elderly mother had a house fire causing significant damage during the COVID-19 lockdown and SERVPRO made everything so easy for us. They worked with the insurance adjuster and insurance company. They quickly and thoroughly completed the work. And they did a fantastic job. Without question I would use them again.

I could not of asked for a better experience from SERVPRO of Patchogue. Rich, Shannon, Laura, Mark and the rest of the team were amazing. They were compassionate, professional and pleasant to deal with during a very traumatic and stressful event we experienced and they did an incredible job restoring our smoked damaged furniture and belongings. Thanks to them we were able to save so much our stuff...I highly recommend them!

SERVPRO of Patchogue will make a horrible situation bearable. Rich, Shannon and their team are compassionate, informative and so professional. From the office to the work they do in your home they guide you through every step of the process and let you know it's all going to be ok and it was. I highly recommend this company thank you for being there for us in our time of need !!!

This company was AWESOME!!!!!!!!   The owner Rich was very informative and explained everything to me every step of the way.  They cleaned my ENTIRE house top to bottom after a puff back from my burner.   They cleaned in places I didn't even know existed!   A VERY SPECIAL shout out to Mark the crew chief for his  great communication and extra special attention to every single detail!   They made a nightmare a lot less painful!

Simply the best! Better than all the rest! Great Job!

I recently had a kitchen fire and Trish from my insurance company had sent SERVPRO of Patchogue to clean it up for me...I could never have imagined what an awesome job they would do!

My first contact was with Melanie and she really explained all the services they offered and the benefits of them.

When they arrived the following day, I met Tom...he put me at ease explaining that there would be a lot of people in my house working and how it could be overwhelming. He was right BUT it was not that bad.

The owner even came on site... all I can say is he can be real proud of his staff! They worked so hard from 9am until 5pm (only one break), very friendly, polite & professional! I felt so comfortable with this team that on day 2, I left them in the house alone with my 2 dogs and went to work!!

They took a horrible experience of a kitchen fire and made my house livable---no more smoke smell or soot anywhere!!

Thank you!!

At this very emotional time your company provided excellent, meticulous service with a caring, considerate staff from the men that worked in our home to the girls that packed any of our belongings that could be saved.  I would strongly recommend you and your company to anyone and I thank you and your staff for your empathy and outstanding service!  Not only is your work superior, but you run an organized and honest business.

March 25, 2015 at 6:15pm I recently had a "puff back" from my oil furnace - my house looked like someone dipped a paint brush in black soot and shook the brush in every room. I was completely overwhelmed. My insurance company recommended SERVPRO of Patchogue and I am so grateful they did. Amazing people, off the charts amazing job! In one day my home looked like my house again. Awesome job!

A HUGE thank you to the INCREDIBLE staff at SERVPRO!!! Rich , Shannon, Laura, you made a devastating experience a lot easier to handle from the day you walked into our home . Your high standards of professionalism of quality and service by far exceeded a 10 !!!!!! Your Staff handled our family with care and compassion as if we were your family. I just cant Thank all of you enough, looking forward to seeing you back here for our celebration party in June !!!!!

I would like to take this moment to thank Rich and the entire SERVPRO of Patchogue team for the wonderful job they did in restoring my home and the fire we had. I truly appreciate how quickly your team was able to handle the clean up and get the toxic smells out of our home. You all worked very fast with professionalism and compassion to get us back into a safe home.